FAQ
Here you’ll find answers to your questions about our smart pet products 🐶🐱
How long does shipping take within the U.S.?
We ship across the U.S. within 3–7 business days. All orders are processed within 24–48 hours.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your package.
Collapsible rowWhat if my product arrives damaged or doesn’t work?
No worries! Just contact us through our contact page or email us directly — we’ll replace the item or issue a full refund.
Are your products suitable for pets of all sizes?
Yes, most of our items are designed to be versatile. Each product description includes information about which pet sizes or breeds it’s best suited for.
Do I need to install an app to control the devices?
Some of our smart devices support mobile app control for your convenience. Each product that requires an app includes a manual with a QR code that links directly to the official app download page.